propertyfinder.ae has launched the real estate industry's first phone tracking solution, Zawya reported. With this tool, agents can track calls that they receive from visitors to the site after they identify a listing and click on the phone icon on propertyfinder.ae. Additionally, brokers can get reports about how many calls they received, when and how long they lasted.
"Better customer insight and more great leads - all in real time. Clients will be able to monitor the click to call ratio as well as never miss a prospect call, as all calls will be re-routed if not answered in the first 10 rings. Add the fact that all calls will be recorded and can be accessed via an online dashboard, will offer far greater insight into the customer service skills of their broker employees," said Michael Lahyani, CEO and founder of propertyfinder.ae.